As a direct marketing company since 1879, GardenTrends is committed to respecting the wishes of its customers when it comes to privacy. We handle all customer information in terms of accounts, transactions and correspondence with discretion. The policies listed in the statement below pertain to online ordering.
Collection of Personal Information
The only personal information collected by GardenTrends through our website is information that is submitted to us voluntarily by our customers. No personal information is obtained by simply browsing the site. We do collect web site usage information such as number of pages visited, navigation information, length of stay, names of browsers used, and other non-personally identifiable information.
It is our policy not to release our customers' phone numbers or e-mail addresses. This information is used by GardenTrends for Customer Care purposes, such as calling or e-mailing with questions regarding your order. E-mail addresses from e-mail offer subscriptions are kept in strict confidence by GardenTrends. On occasion, our home garden customers' names and mailing addresses are rented or exchanged with mailers of quality home and garden goods and services. On occasion, our professional grower customers’ names and addresses are exchanged with industry related professionals, such as growers’ associations or publications that we feel may provide a benefit to the grower. If you do not wish to receive such mailings, please call, write or e-mail us with your name and address information. We do not rent our customers' telephone numbers or e-mail addresses.
Information from GardenTrends through E-mail Offers
Joining our e-mail list entitles you to receive money-saving special offers, new variety releases, growing tips and other information. Your information may be combined with other personally identifiable information such as demographic data and past purchase information to make our future marketing efforts more efficient. When you voluntarily provide us with personal information, you have the ability to opt out of e-mails. You can also change your mind and unsubscribe at a later date, as each e-mail we send you will include a description of the simple process to enable you to stop receiving future e-mails from us. Should you choose to unsubscribe to the GardenTrends e-mail program, you will only receive communications from us via mail, telephone or e-mail as it pertains to your order.
www.gardentrends.com has been validated and is secure for online transactions. Credit card information you provide online is encrypted and is used only within the scope of normal transactions between you, GardenTrends and our banking institutions.